Billing and invoices
Business details, orders, invoices and credit notes.
Where to find it
Account, then Orders and invoices.
How to do it
- Add your business details in Account before you pay.
- Pay the order.
- Open Orders and download the invoice once the payment is confirmed.
What to expect
- Invoice numbers run in order and never restart.
- An issued invoice is never edited. A correction is issued as a credit note.
- An invoice exists only once the provider has confirmed the payment.
If it blocks you
The invoice carries the wrong company details.
Correct your business details in Account, then ask support for a credit note and a new invoice. Old invoices are never rewritten.
How it flows
- Business details
- Order
- Payment confirmed
- Invoice issued